I. Circumstances Under Which Refunds May Be Requested
1. Full Refund for New, Unused Purchases
For one-time top-ups or subscription purchases made within 24 hours, provided that no AI points have been used, no AI content has been generated, no API calls have been made, and no membership features have been unlocked, you may submit your order receipt to request a full refund via the original payment method.
2. Refunds for Platform Service Outages
If purchased AI services are completely unavailable for 48 consecutive hours due to failures in our servers, AI models, or APIs, and customer service confirms the outage:
Monthly/Annual Subscription Members: A prorated refund based on the remaining unused days;
Point Top-Up Packages: The full amount corresponding to unused points will be refunded;
One-Time Custom AI Model Services: In the event of delivery failure or inability to meet the basic functionalities as stated on the page, a full refund will be issued.
3. Package Discontinuation / Official Service Termination
If we proactively discontinue a corresponding AI package or permanently shut down the functionality of a corresponding AI tool, we will provide a refund based on the remaining value or a free upgrade to an equivalent package for any unexpired, unused services.
II. Core Scenarios Where Refunds Are Strictly Not Granted (Focus on AI Virtual Services)
Refunds without cause are not supported for resources that have already been consumed
User operational errors
Selecting the wrong plan, entering the wrong account information during top-up, accidentally purchasing a large amount of credits, or accidentally activating a recurring subscription are not eligible for refunds.
Inability to Use Due to Network or Local Environment Issues
If the AI tool cannot be accessed due to the user’s local firewall, server network, carrier blocking, or local device configuration issues (e.g., Gmail SMTP port unavailability, failed access to overseas interfaces), no refund will be provided; only technical troubleshooting assistance will be offered.
Account suspension due to violations
If a user violates the
Third-Party Top-Ups and Promotional Credits
Points awarded through promotions, amounts deducted via coupons, top-ups made by others, or packages redeemed through affiliate rebates are not eligible for cash redemption or refunds.
Exceeding the 24-Hour Cooling-Off Period
If more than 24 hours have passed since purchase, even if no resources have been used, requests for refunds without cause will no longer be accepted.
Custom AI Services
For delivered work-in-progress, complete custom models, or exclusive fine-tuning training packages, refunds may be negotiated only in cases of severe functional deficiencies; refunds will not be granted based solely on subjective dissatisfaction.
Continuous Automatic Subscriptions Not Manually Canceled
For auto-renewing memberships, if automatic renewal is not manually turned off before the end of the current billing cycle, refunds for charges already processed during that cycle will not be granted; however, turning off auto-renewal will prevent charges from being processed for the next billing cycle.
III. Refund Application Process and Required Materials
Send an email to the customer service email address. Required materials:
Review timeframe: Verification will be completed within 1–3 business days;
Refund Processing: Upon approval, the refund will be returned via the original payment method. For WeChat Pay or Alipay, processing takes 1–3 business days; for bank cards, 3–7 business days, subject to the payment platform’s settlement cycle;
Refunds cover only the principal amount; additional fees such as data usage charges, service fees, lost wages, or business losses are not reimbursed.
IV. Special Rules for Automatic Subscription Memberships
For monthly/annual auto-renewal memberships, the website will display a pop-up notification before charges are processed; users may disable auto-renewal at any time in their account settings;
Once the current membership benefits have taken effect and been used, disabling auto-renewal does not qualify for a refund for the current period; it only stops automatic charges for the next period;
If duplicate charges occur due to a system bug, you may apply for a full refund of the duplicate amount by providing your order information.
V. Supplementary Disclaimer
AI-generated content is random, and model output is influenced by prompts and parameters; subjective dissatisfaction with the generated results does not constitute grounds for a refund. We only guarantee that the tool functions properly and do not promise that AI-generated content will fully meet user expectations;
All refund policies are subordinate to current national laws and regulations; if any provision conflicts with mandatory legal requirements, the provisions of the law shall prevail;
The operator reserves the right to update this refund policy; changes take effect upon publication on the website and apply to all new orders placed thereafter.
Customer Support Channels
Refunds, technical support, and plan inquiries: [support@你的域名.com], with responses provided within 24 hours on business days.