1. Scenarios where you can apply for a refund
1. Full refund for unused new purchases
Within 24 hours of a single recharge/subscription purchase, and no AI points have been consumed, no AI works have been generated, API interfaces have been called, and membership functions have not been unlocked, you can submit the order voucher to apply for a full refund.
2. Proportional refund for platform service failure
Due to failure of our server, AI model, and interface, the purchased AI service cannot be used for 48 consecutive hours, and the customer service confirms that the failure is true:
Monthly / Annual subscription members: Refund based on the proportion of the remaining unused days;
Points recharge package: Unconsumed points will be fully refunded to the corresponding amount;
One-time customized AI model service: If the delivery fails and the basic functions of the page announcement cannot be achieved, a full refund will be issued.
3. Package removal/official termination of service
We take the initiative to remove the corresponding AI package and permanently close the corresponding AI tool function. For unexpired and unconsumed services, we support refunds based on the remaining value or free replacement of equivalent packages.
2. Core scenarios where refunds are not allowed (key points of AI virtual services)
Refunds without reasons are not supported for consumed resources
User's own operational errors
Selecting the wrong package, filling in the wrong account number when recharging, mistakenly recharging large amounts of points, and mistakenly activating continuous subscriptions are not within the scope of refund acceptance.
The network/local environment cannot be used
If the AI tool cannot be connected due to the user's local firewall, server network, operator blocking, or local device configuration issues (such as Gmail SMTP port being blocked, overseas interface access failure), no refunds will be given, and only technical troubleshooting assistance will be provided.
Illegal account bans
Users violate the "User Terms of Service" and use AI tools to generate illegal, infringing, and illegal content. Their accounts are restricted/banned, and recharged points and membership duration will not be refunded.
Third-party recharges, gifted welfare credits
Discounts and refunds are not supported for packages that include event gift points, coupon deduction amounts, recharges on behalf of others, and distribution rebate redemptions.
Exceeding the 24-hour cooling-off period
If the purchase exceeds 24 hours, even if no resources are used, refund applications without reason will no longer be accepted.
Customized AI services
Semi-finished products, complete customized models, and exclusive fine-tuning training packages have been delivered. Only serious missing functions can be negotiated. Refunds are not supported for purely subjective dissatisfaction.
Continuous automatic subscriptions that have not been manually canceled
Automatically renew memberships. If automatic renewal is not manually turned off before the end of the current period, refunds will not be supported for the current period's deductions; if it can be turned off, no deductions will be made for the next period.
3. Refund application process and materials
Send an email to the customer service email, necessary materials:
Audit time limit: 1-3 working days to complete the verification;
Refund arrival: After passing the review, return to the original payment channel, WeChat/Alipay 1-3 working days, bank card 3-7 working days, subject to the payment platform’s clearing cycle;
Refunds only return the principal and do not compensate for traffic fees, service fees, lost time, business losses and other additional expenses.
4. Special rules for automatic membership subscription
For monthly/annual automatic membership renewal, the website will pop up to prompt for renewal before deduction. Users can turn off automatic renewal at any time in the personal center;
Once the current membership rights are effective and consumed, turning off renewal will not support refunds for the current period, and will only stop automatic deduction for the next period;
If due to system bugs For repeated deductions, you can apply for a full refund of the repeated deductions based on the order.
5. Supplementary disclaimer
AI-generated content is random, and the model output effect is affected by prompt words and parameters. Subjective dissatisfaction with the generated effect is not a reason for refund; we only guarantee that the tool can operate normally, and do not promise AI The output content fully meets user expectations;
The priority of all refund policies is lower than the current national laws and regulations. If the terms conflict with statutory mandatory rules, the legal provisions shall prevail;
The operator reserves the right to update this refund policy. After the change is announced on the website, it will take effect, and the new policy will apply to new orders.
After-sales consultation channel
Refund, fault appeal, package consultation: [support@yourdomain.com], reply within 24 hours on working days.